Universal Fine Print

Rules For All Merchant Offers Purchased Through StepCash


Following rules apply unless the voucher states otherwise:

  • Cannot be used after date of expiry. (Indicated on the voucher under “Valid until”)
  • Booking always required for any service businesses, including but not limited to hotels, restaurants, hair dressers, spa and wellness, etc.
  • Must mention at the time of booking or first visit that you are utilising a StepCash voucher.
  • All bookings subject to availability
  • Voucher is deemed void in case of no-show once booking is confirmed
  • Present printed voucher on arrival
  • Must be fully used in one visit unless the voucher states it is valid for more than 1 session and must be redeemed on separate dates.
  • For multi session deals, Voucher is considered redeemed upon first session. Unused sessions thereafter are non-refundable and cannot be exchanged for other services or cash
  • Not valid for commercial use
  • Not for resell
  • No duplicate use of voucher is allowed.
  • Not valid for cash back (unless required by law)
  • Not valid with other promotions and discounts
  • Unused portions of the voucher are non-refundable and cannot be exchanged for other services or cash
  • Certain deals may not be suitable for customers under specific medical conditions (This will be stated in the Fine Print, please consult the merchant in case of doubt)
  • Some deals may be subjected to age restrictions (This will be stated in the Fine Print, please consult the merchant in case of doubt)
  • Does not cover any additional tax, service charge or gratuity not explicitly mentioned in the Fine Print
  • Standard terms and conditions of the merchant apply to the voucher
  • No Top Ups are required unless specified in the Fine Print
  • Neither StepCash or the merchant is responsible for lost or stolen vouchers or reference codes
  • One voucher is valid for one person only, unless otherwise stated.
  • Voucher price does not include service charges, Goods & Services tax (GST), which may be charged to the customer separately by the retailer at the time the voucher is redeemed, unless otherwise stated.
  • No Splitting of tables/bills with the use of StepCash Vouchers.


When exchanging from StepCash goods:

CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)
If you wish to cancel your Order please contact us.

NON-REFUNDABLE ITEMS
Please note that due to hygiene reasons and suppliers limitations, the following products/brands are excluded from our return policy, and are non-refundable and non-exchangeable:

  • Beauty products
  • Earrings
  • Perishable Products
  • Handkerchiefs
  • Lingerie (including womens shapewear and body shapers) and underwear
  • Socks
  • Sports bras
  • Swim trunks and swimwear (bikini bottoms, bikini sets and 1-piece suits)
  • Toiletries
  • Watches